Face to face legal services and their alternatives: the global lessons

This project will draw on a global network of legal aid administrators, policymakers and researchers (the International Legal Aid Group) in order to identify the conditions for success of telephone hotlines and internet services.

The findings will contribute to both global and domestic UK policymaking and debate on the extent to which these services may replace face to face delivery of publicly funded legal services in the future. For example, the results will be directly relevant to the implementation of reforms, such as a centrally organised telephone hotline for initial advice, proposed by the Ministry of Justice as part of the current reforms of legal aid in England and Wales.